HR & Talent

[100% REMOTE] Customer Success Manager

We are looking for a new partner for our Customer Success team in 100% REMOTE mode!

If you would like to work in a growing company with a very ambitious and exciting project and a highly qualified, dynamic and innovative team, this is the place for you.

We are looking for a profile with management skills, strategic vision and customer focus, which will help us to maximise the value we bring to our customers and to scale the Customer Success area, being able to evolve towards a role of greater responsibility in account management and business growth.

About us:

Anjana Data is a product-oriented B2B and B2G software company specialising in Data Governance, Artificial Intelligence Governance and Data Spaces. With an innovative business model and a high R&D component, our main line of business focuses on the development, marketing, implementation and maintenance of Anjana Data Platform and ADP4DS (Anjana Data Platform For Data Spaces), an innovative hybrid and multi-Cloud SaaS solution that enables organisations to implement and operationalise their Data & AI governance strategies and Data Spaces to generate a competitive advantage, optimising processes and improving decision making while complying with the most demanding regulations and standards.

Endorsed by partners such as AWS, Google and Microsoft, among others, in 2025 we were recognised in the first Gartner Magic Quadrant for Data & Analytics Governance Platforms as one of the 16 most relevant vendors in this field at an international level, positioning us as the only Spanish company and one of the few European companies to appear in a Gartner Magic Quadrant within the Data & Analytics segment.

With a presence mainly in Iberia and Latin America, we have an important ecosystem of partners, including other software manufacturers, leading market consultants, and an extensive network of certified experts. Thanks to this network, our solution is used on a daily basis by a multitude of organisations in both the public and private sectors, of different sizes, sectors and degrees of maturity, and has allowed us to establish ourselves as a key partner in their Digital Transformation based on effective and efficient Data and Artificial Intelligence management.

At Anjana Data we are actively driving the use of Generative AI to improve internal efficiency and enhance our product capabilities.

We use GenAI tools to optimise support, operations, development and internal technical knowledge generation processes. We are looking for people open to experimenting with new AI tools, automating tasks and participating in a culture of continuous innovation based on the responsible and efficient use of Artificial Intelligence.

What you will do:

You will be part of the Customer Success area, playing a key role in managing customer relationships and maximising the value they get from the Anjana Data Platform.

Reporting to the Business Manager, you will work closely with the rest of the Business area teams (Marketing, Sales, Pre-Sales and Partners) and also with the other areas of the company (Administration, Support and Operations, Product and IT), ensuring platform adoption, customer satisfaction and identifying growth opportunities.

Your responsibilities include:

Customer and relationship management

• Act as the main point of contact with customers once the solution has been acquired or during PoCs.
• Manage the overall customer relationship, ensuring customer satisfaction, adoption and evolution.
• Maintain up-to-date knowledge of the customer: organisation, use cases, architecture and functional context.

Onboarding and implementation

• Coordinate customer onboarding together with Operations and ensure the success of the implementation plan.
• Align expectations between client and internal teams throughout the process.
• Ensure a smooth transition from the commercial to the operational phase.

Value tracking and adoption

• Define together with the client the success objectives and KPIs associated with the use of the platform.
• Regular monitoring of the value provided and level of adoption.
• Identify risks of misalignment or low adoption and activate action plans.

Internal coordination

• Act as internal orchestrator of all initiatives associated with the account.
• Coordinate with Operations the planning of technical actions without directly managing the execution.
• Follow up on support tickets ensuring their correct resolution and communication to the customer.

Service and contract management

• Manage processes for contracting, renewing and extending services.
• Controlling the use of time and professional services exchanges.
• Ensure transparency with the customer on estimates, consumption and availability.

Growth and opportunities

• Detect upsell, cross-sell and expansion opportunities in existing accounts.
• Propose new initiatives aligned with the client's strategy.
• Share success stories and relevant product news.

Knowledge and continuous improvement

• Gather functional feedback from the customer and channel it to Product and other teams.
• Participate in demos, workshops and training sessions.
• Contribute to content generation:
  • Success stories
  • Training materials
  • Functional guides
• Leverage Generative AI tools to improve efficiency in customer tracking, documentation and analysis.

What we are looking for:

We are looking for someone with the GEN Anjana and eager to learn and deploy their full potential in one of the most innovative and disruptive companies in the field of Data & AI Governance.

Requirements

• Adequate functional and technical training.
• Medium-high level of spoken and written English.
• 3-5 years of experience in Customer Success, Account Management, Consulting or similar roles in a B2B environment.

Knowledge and experience

• Demonstrable real-world experience in Data Management & AI initiatives, performing both consulting and design activities as well as implementation of specific frameworks and technologies.
• Knowledge of relevant standards, frameworks and regulations in the field of Data & IA (ISO, UNE, DAMA, Data Act, Data Governance Act, AI Act, ...).
• Knowledge and experience with different data management and processing technologies (ingestion, storage, processing, exploitation, reporting, analytics, ...).
• Capacity for high-level dialogue with both functional and technical profiles for different sectors of activity.
• Experience coordinating internal teams and client projects in complex technology environments in large organisations.
• Familiarity with CRM and ticketing tools. 

The following would be an asset

• Experience working with Anjana Data Platform.
• Experience working with technology partners or ecosystems.
• Experience in SaaS B2B environments.
• Use of Generative AI tools for automation, analysis or customer management.

Personal profile

We are looking for people:

• Ambitious, restless and proactive.
• Customer and value generation oriented with functional and business discourse but with technical skills and knowledge.
• With strategic vision and the ability to anticipate, they are able to communicate and build trust.
• With a builder mentality, oriented towards solving complex problems and continuously improving the way we work.
• Organisational skills and vision to help scale Customer Success.
• Able to work as part of a team and share knowledge.

You will be part of a multidisciplinary, young, dynamic and innovative team, open to cooperative learning where we all teach and learn.

 What we offer:

• Telework 100% remote.
• Immediate incorporation with real possibilities for growth.
• Be part of the growth of one of the scale-ups with the greatest potential in the Spanish ecosystem and participate directly in its international expansion.
• Be part of one of the most relevant vendors in the Data & AI Governance and Data Spaces market with an ambitious and challenging project.
• An environment where you will be able to directly influence the customer experience, with high-level dialogue in large organisations in different industries and sectors.
• Culture oriented towards innovation, automation and use of AI and working with agile methodologies and cutting-edge technologies.

Conditions

• Full time from Monday to Thursday with flexible working hours (41h).
• Intensive working day on Fridays and during July and August (35h).
• 23 days holiday per year + 24 and 31 December if it falls on a working day.
• Fixed salary range between €45,000 and €55,000 gross per annum, depending on the candidate's qualifications.
• Social benefits and flexible remuneration.
• Performance appraisals every 6 months with regular salary reviews.
• Continuous training and certifications are offered.

If you want to join us on this adventure, don't hesitate and... come and join the fantastic team at Anjana Data!

We are looking for a new partner for our Global Support in modality 100% REMOTE!

If you would like to work in a growing company with a very ambitious and exciting project and a highly qualified, dynamic and innovative team, this is the place for you.

We are looking for a technical profile with a customer focus who wants to develop professionally in the field of technical support for software platforms, working with customers and partners in advanced technological environments.

About us:

Anjana Data is a product-oriented B2B and B2G software company specialising in Data Governance, Artificial Intelligence Governance and Data Spaces.

With an innovative business model and a high R&D component, our main line of business focuses on the development, commercialisation, implementation and maintenance of Anjana Data Platform and ADP4DS (Anjana Data Platform For Data Spaces), an innovative hybrid and multi-Cloud SaaS solution that enables organisations to implement and operationalise their Data & IA governance strategies and Data Spaces to generate a competitive advantage, optimising processes and improving decision making while complying with the most demanding regulations and standards.

Endorsed by partners such as AWS, Google and Microsoft, among others, in 2025 we were recognised in the first Gartner Magic Quadrant for Data & Analytics Governance Platforms as one of the 16 most relevant vendors in this field at an international level, positioning us as the only Spanish company and one of the few European companies to appear in a Gartner Magic Quadrant within the Data & Analytics segment.

With a presence mainly in Iberia and Latin America, we have an important ecosystem of partners, including other software manufacturers, leading market consultants, and an extensive network of certified experts. Thanks to this network, our solution is used on a daily basis by a multitude of organisations in both the public and private sectors, of different sizes, sectors and degrees of maturity, and has allowed us to establish ourselves as a key partner in their Digital Transformation based on effective and efficient Data and Artificial Intelligence management.

In Anjana Data we are actively promoting the use of Generative AI to improve internal efficiency and enhance our product capabilities.

We use tools from GenAI to optimise support, operations, development and internal technical knowledge generation processes. We are looking for people open to experimenting with new AI tools, automating tasks and participating in a culture of continuous innovation based on the responsible and efficient use of Artificial Intelligence.

What you will do:

You will be part of the team of Global Support, by providing remote technical support to customers and partners who use Anjana Data Platform.

You will work closely with the Customer Success, Product, IT and Operations, We can help resolve technical issues and ensure an excellent customer experience.

Your responsibilities include:

Technical customer support

• Attending to incidents and technical queries from customers using ticketing tools.
• Analyse technical problems and provide solutions or escalate them where necessary.

Technical diagnosis

• Analyse system and service logs to identify potential problems.
• Collaborate with the Customer Success team in the resolution of more complex incidents where the full context of the customer is required.

Knowledge management

• Document technical solutions and procedures to improve the internal knowledge base.
• Help improve troubleshooting guides and technical documentation.

Continuous improvement

• Detect patterns of recurring incidents and propose improvements.
• Identify opportunities to improve support processes through automation or automation-based tools. Artificial Intelligence and Generative AI.

What we are looking for:

We are looking for someone with the GEN Anjana and eager to learn and develop their full potential in one of the most innovative and disruptive companies in the field of Data & AI Governance.

Requirements

• Adequate technical training.
• Medium-high level of spoken and written English.
• 1 to 3 years of demonstrable experience in technical support or systems engineering roles.

Technical expertise

• Basic knowledge of Linux systems.
• Ability to interpret logs and diagnose technical problems.
• Basic knowledge of networks and web services.
• Experience with ticketing or technical support.
• Good analytical and problem-solving skills.

The following would be an asset

• Basic knowledge of cloud environments (AWS, Azure or GCP).
• Experience with data repositories such as MongoDB, Elasticsearch or Solr.
• Experience with monitoring or log analysis.

• Experience using Generative AI (Claude, Cursor, n8n or others) to analyse incidents, generate scripts, troubleshooting or technical documentation.
• Interest in using AI to improve technical support processes.

Personal profile

We are looking for people:

• Ambitious, restless and proactive.
• With a mentality builder, The aim is to solve complex problems and to continuously improve the way we work.
• Able to work as part of a team and share knowledge.

You will be part of a multidisciplinary, young, dynamic and innovative team, open to cooperative learning where we all teach and learn.

 What we offer:

• Telework 100% remote.
• Immediate incorporation with real possibilities for growth within the company.
• Opportunity to participate in the development and operation of a advanced technology platform in the field of Data & AI Governance.
• Possibility of innovating, proposing improvements and automating processes in a company that is committed to technology and innovation.
• To join a team oriented towards the development of your own B2B SaaS software product.
• I work with agile methodologies and cutting-edge technologies.

Conditions

• Full time from Monday to Thursday with flexible working hours (41h).
• Intensive working day on Fridays and during July and August (35h).
• 23 days holiday per year + 24 and 31 December if they fall on a working day.
• Fixed salary band between 20.000 € and 30.000 € gross per year, depending on the candidate's qualifications.
• Social benefits and flexible remuneration.
• Performance appraisals every 6 months with regular salary reviews.
• Offer of continuous training and technological certifications.

If you want to join us on this adventure, don't hesitate and... come and join the fantastic team at Anjana Data!

We are looking for a new partner for our Operations and Global Support team in 100% REMOTE mode!

If you would like to work in a growing company with a very ambitious and exciting project and a highly qualified, dynamic and innovative team, this is the place for you.

We are looking for a technical profile with the ability to execute and organisational vision, The new team member will help us scale the global operations and support area of our platform and, as the team grows, can take on a coordinating and technical leadership role.

About us:

Anjana Data is a product-oriented B2B and B2G software company specialising in Data Governance, Artificial Intelligence Governance and Data Spaces. With an innovative business model and a high R&D component, our main line of business focuses on the development, marketing, implementation and maintenance of Anjana Data Platform and ADP4DS (Anjana Data Platform For Data Spaces), an innovative hybrid and multi-Cloud SaaS solution that enables organisations to implement and operationalise their Data & AI governance strategies and Data Spaces to generate a competitive advantage, optimising processes and improving decision making while complying with the most demanding regulations and standards.

Endorsed by partners such as AWS, Google and Microsoft, among others, in 2025 we were recognised in the first Gartner Magic Quadrant for Data & Analytics Governance Platforms as one of the 16 most relevant vendors in this field at an international level, positioning us as the only Spanish company and one of the few European companies to appear in a Gartner Magic Quadrant within the Data & Analytics segment.

With a presence mainly in Iberia and Latin America, we have an important ecosystem of partners, including other software manufacturers, leading market consultants, and an extensive network of certified experts. Thanks to this network, our solution is used on a daily basis by a multitude of organisations in both the public and private sectors, of different sizes, sectors and degrees of maturity, and has allowed us to establish ourselves as a key partner in their Digital Transformation based on effective and efficient Data and Artificial Intelligence management.

In Anjana Data we are actively promoting the use of Generative AI to improve internal efficiency and enhance our product capabilities.

We use tools from GenAI to optimise support, operations, development and internal technical knowledge generation processes. We are looking for people open to experimenting with new AI tools, automating tasks and participating in a culture of continuous innovation based on the responsible and efficient use of Artificial Intelligence.

What you will do:

You will be part of the area of Operations and Global Support, playing a key role in the technical implementation of deployments and in supporting customers who use Anjana Data Platform.

You will work closely with the Customer Success, Product, IT and DevOps, The company's mission is to ensure operational quality, platform stability and customer satisfaction.

Your responsibilities include:

Operations and coordination

• Plan, prioritise and coordinate operational actions with customers and partners based on requests managed by the Customer Success team.
• Supervise the time and quality of operational execution, ensuring customer satisfaction.
• Define, improve and document operational procedures and internal flows between teams.
• Contribute to the organisation and scalability of the support and operations area as the team grows.

Implementation and infrastructure

• Planning and implementation installations and deployments of the platform in Linux on-premise and cloud environments.
• Perform upgrades and migrations systems to ensure that the infrastructure is always optimised and up to date.
• Collaborate in the configuration of cloud infrastructure and hybrid environments.

Incident resolution

• Diagnose and correct complex errors, analysing system and service logs to find the root cause.
• Manage incidents by means of ticketing tools, correctly documenting the interventions carried out.
• Provide technical support to Customer Success teams to resolve customer and partner queries.

Infrastructure and security

• Intervene in the configuration of networks and SSL certificates in new implementations or corrections.
• Assist in the integration and maintenance of identity management (IdM) systems.
• Manage and optimise non-relational data repositories used by the platform.

Knowledge management

• Document technical solutions and procedures to improve the internal knowledge base.
• Help improve installation guides, troubleshooting and technical documentation.

Automation and continuous improvement

• Automate recurring operational tasks by scripting or automation tools.
• Identify opportunities for operational improvement through automation or automation-based tools. AI and Generative AI.
• Contribute to improving the observability and monitoring of the platform.

What we are looking for:

We are looking for someone with the GEN Anjana and eager to learn and develop their full potential in one of the most innovative and disruptive companies in the field of Data & AI Governance.

Requirements

• Adequate technical training.
• Medium-high level of spoken and written English.
• 5 years of demonstrable experience in technical support, operations or systems engineering roles.

Technical expertise

• Solid experience in Linux system administration.
• Knowledge of scripting (Bash, Python or others).
• Experience in system installations, migrations and upgrades.
• Experience with cloud services AWS and/or Azure (EC2, S3, Azure VMs, Azure Storage, etc.).
• Capacity for analysing logs and solving complex problems.
• Knowledge of network protocols and SSL certificate management.
• Experience with identity management (IdM) systems.
• Experience with data repositories NoSQL such as MongoDB, Elasticsearch or Solr.
• Experience with ticketing (Jira Service Management, Zendesk, ServiceNow or similar).

The following would be an asset

• Experience with Docker and/or Kubernetes.
• Experience with automation tools or Infrastructure as Code (Terraform, Ansible).
• Knowledge of pipelines CI/CD and version control (Git).
• Experience in monitoring and observability (ELK, Prometheus, Grafana, etc.).

• Experience using Generative AI (Claude, Cursor, n8n or others) for technical automation, scripting, troubleshooting or technical documentation.
• Experience applying AI to improve technical support or operations processes.

Personal profile

We are looking for people:

• Ambitious, restless and proactive.
• With a mentality builder, The aim is to solve complex problems and to continuously improve the way we work.
• Organisational skills and vision to help scale the support and operations area.
• Able to work as part of a team and share knowledge.

You will be part of a multidisciplinary, young, dynamic and innovative team, open to cooperative learning where we all teach and learn.

 What we offer:

• Telework 100% remote.
• Immediate incorporation with real possibilities for growth within the company.
• Opportunity to participate in the development and operation of a advanced technology platform in the field of Data & AI Governance.
• Possibility of innovating, proposing improvements and automating processes in a company that is committed to technology and innovation.
• To join a team oriented towards the development of your own B2B SaaS software product.
• I work with agile methodologies and cutting-edge technologies.

Conditions

• Full time from Monday to Thursday with flexible working hours (41h).
• Intensive working day on Fridays and during July and August (35h).
• 23 days holiday per year + 24 and 31 December if they fall on a working day.
• Fixed salary band between 35.000 € and 45.000 € gross per annum, depending on the candidate's qualifications.
• Social benefits and flexible remuneration.
• Performance appraisals every 6 months with regular salary reviews.
• Offer of continuous training and technological certifications.

 If you want to join us on this adventure, don't hesitate and... come and join the fantastic team at Anjana Data!

We are looking for a new partner for our Operations in modality 100% REMOTE!

If you would like to work in a growing company with a very ambitious and exciting project and a highly qualified, dynamic and innovative team, this is the place for you.

We are looking for a technical profile with a customer focus who wants to develop professionally in the field of software and cloud platform operations, working with customers and partners in advanced technological environments.

About us:

Anjana Data is a product-oriented B2B and B2G software company specialising in Data Governance, Artificial Intelligence Governance and Data Spaces.

With an innovative business model and a high R&D component, our main line of business focuses on the development, commercialisation, implementation and maintenance of Anjana Data Platform and ADP4DS (Anjana Data Platform For Data Spaces), an innovative hybrid and multi-Cloud SaaS solution that enables organisations to implement and operationalise their Data & IA governance strategies and Data Spaces to generate a competitive advantage, optimising processes and improving decision making while complying with the most demanding regulations and standards.

Endorsed by partners such as AWS, Google and Microsoft, among others, in 2025 we were recognised in the first Gartner Magic Quadrant for Data & Analytics Governance Platforms as one of the 16 most relevant vendors in this field at an international level, positioning us as the only Spanish company and one of the few European companies to appear in a Gartner Magic Quadrant within the Data & Analytics segment.

With a presence mainly in Iberia and Latin America, we have an important ecosystem of partners, including other software manufacturers, leading market consultants, and an extensive network of certified experts. Thanks to this network, our solution is used on a daily basis by a multitude of organisations in both the public and private sectors, of different sizes, sectors and degrees of maturity, and has allowed us to establish ourselves as a key partner in their Digital Transformation based on effective and efficient Data and Artificial Intelligence management.

In Anjana Data we are actively promoting the use of Generative AI to improve internal efficiency and enhance our product capabilities.

We use tools from GenAI to optimise support, operations, development and internal technical knowledge generation processes. We are looking for people open to experimenting with new AI tools, automating tasks and participating in a culture of continuous innovation based on the responsible and efficient use of Artificial Intelligence.

What you will do:

You will be part of the team of Operations, The technical execution of implementations, upgrades and interventions on Anjana Data Platform of customers and partners.

You will work closely with the Customer Success, IT and Support, The new system will contribute to ensuring operational quality and guaranteeing an excellent customer experience.

Your responsibilities include:

Implementation and infrastructure

• Planning and implementation installations and deployments of the platform in Linux on-premise and cloud environments.
• Perform upgrades and migrations systems to ensure that the infrastructure is always optimised and up to date.
• Collaborate in the configuration of cloud infrastructure and hybrid environments.

Infrastructure and security

• Intervene in the configuration of networks and SSL certificates in new implementations or corrections.
• Assist in the integration and maintenance of identity management (IdM) systems.
• Manage and optimise non-relational data repositories used by the platform.

Knowledge management

• Document technical solutions and procedures to improve the internal knowledge base.
• Help improve installation guides, troubleshooting and technical documentation.

Automation and continuous improvement

• Automate recurring operational tasks by scripting or automation tools.
• Identify opportunities for operational improvement through automation or automation-based tools. AI and Generative AI.
• Contribute to improving the observability and monitoring of the platform.

What we are looking for:

We are looking for someone with the GEN Anjana and eager to learn and develop their full potential in one of the most innovative and disruptive companies in the field of Data & AI Governance.

Requirements

• Adequate technical training.
• Medium-high level of spoken and written English.
• 1 to 3 years of demonstrable experience in technical support, operations or systems engineering roles.

Technical expertise

• Experience in Linux system administration.
• Knowledge of scripting (Bash, Python or others).
• Experience in system installations, migrations and upgrades.
• Experience with cloud services AWS and/or Azure (EC2, S3, Azure VMs, Azure Storage, etc.).
• Capacity for analysing logs and solving complex problems.
• Knowledge of network protocols and SSL certificate management.
• Experience with identity management (IdM) systems.
• Experience with data repositories NoSQL such as MongoDB, Elasticsearch or Solr.
• Experience with ticketing (Jira Service Management, Zendesk, ServiceNow or similar).

The following would be an asset

• Experience with Docker and/or Kubernetes.
• Experience with automation tools or Infrastructure as Code (Terraform, Ansible).
• Knowledge of pipelines CI/CD and version control (Git).
• Experience in monitoring and observability (ELK, Prometheus, Grafana, etc.).
• Experience using Generative AI (Claude, Cursor, n8n or others) for technical automation, scripting, troubleshooting or technical documentation.
• Experience applying AI to improve technical support or operations processes.

Personal profile

We are looking for people:

• Ambitious, restless and proactive.
• With a mentality builder, The aim is to solve complex problems and to continuously improve the way we work.
• Able to work as part of a team and share knowledge.

You will be part of a multidisciplinary, young, dynamic and innovative team, open to cooperative learning where we all teach and learn.

 What we offer:

• Telework 100% remote.
• Immediate incorporation with real possibilities for growth within the company.
• Opportunity to participate in the development and operation of a advanced technology platform in the field of Data & AI Governance.
• Possibility of innovating, proposing improvements and automating processes in a company that is committed to technology and innovation.
• To join a team oriented towards the development of your own B2B SaaS software product.
• I work with agile methodologies and cutting-edge technologies.

Conditions

• Full time from Monday to Thursday with flexible working hours (41h).
• Intensive working day on Fridays and during July and August (35h).
• 23 days holiday per year + 24 and 31 December if they fall on a working day.
• Fixed salary band between 20.000 € and 30.000 € gross per year, depending on the candidate's qualifications.
• Social benefits and flexible remuneration.
• Performance appraisals every 6 months with regular salary reviews.
• Offer of continuous training and technological certifications.

If you want to join us on this adventure, don't hesitate and... come and join the fantastic team at Anjana Data!